GENERAL INFORMATION

Weather

While often times weather in Hawaii truly is paradise, on occasions sometimes it is not. Tours and routes may vary at the captain's discretion due to ocean conditions and inclement weather. If a tour is cancelled by the captain because of weather such as high surf, over excessive winds or long periods of heavy rain, etc. then the tour may either be fully refunded or rescheduled.

We recommend all our customers to plan for a great time on the water and for getting wet. We recommend our guests to bring things like sunscreen, sunglasses, a hat, a waterproof camera, and a towel. Even if you don’t plan on getting wet or going for a swim, you might still get splashed or wet just being on the boat during the ride.

Storage / What to Bring

While there is some storage on the boat please be aware that it is limited. Please bring only the necessities with you and leave all bulky and large items back at where you are staying or in your car.

You may bring your own alcoholic beverages, drinks, snacks, as well as small cooler/ice chest but please refrain from bringing more than you need or getting carried away with bringing too much of this stuff. Most of our tours are only 2 hours, so please bring only what you think you can consume in that time period. Please do your very best from bringing glass containers unless it is bottled wine or champagne for sipping. Our vessel Mahi will always have a clean cooler available for guests to use. Please feel free to bring anything you wish to put into it during your time with us! Bottled water provided during every charter!

How many People Possible

ALL RESERVATIONS ALLOW FOR UP TO 6 PEOPLE TOTAL WITH A MAXIMUM COMBINED WEIGHT OF 1250 LBS!

Because we are going on an ocean adventure, people with mobility issues, have a hard time walking or moving around, have bad backs, those who are pregnant, or have health concerns otherwise our tours might not be an appropriate choice for you. After all this is the ocean, and bumpier ocean conditions do exist.

When and Where to Meet

We will meet for our tour at the Pier C gate of Kewalo basin Harbor about 10 minutes prior to start time of the tour! Upon making any booking you will get all the emails explaining all our helpful tips and how to prepare for your tour making your booking a breeze! You can also find a maps link on our website that will take you to our meeting point as well!

We understand you are excited for your tour and so we are! Please arrive slightly before your scheduled tour so we can get underway on time, and enjoy the maximum amount of time on the water together. Please don’t be late to your reservation however, as we will be unable to extend your tour later than planned to make sure any guests scheduled after you have an awesome time on the water as well.

CANCELLATION POLICY

We understand that sometimes life happens and plans change so please call us if you have a reservation and need to change or cancel, and we will do our best to help you out. Please know however though, cancellations to any reservation are only possible outside of 48 hours from the start time of the tour to receive a refund. Cancellations or rescheduling inside the 48 hour window cannot be refunded so please plan accordingly.

You must reschedule or cancel your charter a minimum of 48 hours prior to originally scheduled departure in order to receive a full refund.

If you cancel or reschedule your charter less than 48 hours in advance, you are responsible for the full amount of the charter booking and will be charged accordingly.

Your confirmed booking constitutes agreement to this policy.